Algoma University uses a single sign on so if the password is not working in any one of them then first try resetting your password on your own. 


Possible error might show: Your login details don't match // your user id/password is incorrect 


Solution:

 

Please go to Having problems logging in? link and verify the information to reset your password. 


If you are having issues even after verifying the details then please create a ticket at IT Helpdesk Ticket and make sure to provide us all 3 following information:


1. Student number

2. Date of birth

3. An alternate email id where we can send you the information (Not AlgomaU)


Reasons why password might not be working:


1. The field is case sensitive and your password is saved for student portal in your browser but not for Gmail. Even a single typo won't let you in. 


2. Your password might have expired. Every student has to reset their password once a year. 


Steps that will make things easier:


Make sure your profile is up to date, the address and the phone number as that will help you in the future to reset your password on your own. 




Note: If you get the following error in particular site then it is not a password issue:


D2L/Brightspace error: Your username/password was invalid or particular user does not exist on our system. If you have any questions please see your system administrator. 


Solution: New students - Brightspace Login issue


Gmail Error: Your sign-in settings don't meet your organization's 2-Step Verification policy. Contact your admin for more info. 


Solution: Setting Up G Suite - 2-Step Verification