Information Technology Services - Service Desk

Login issue 9

• Username Format
• Student Login issue - Portal/Moodle/D2L/Gmail
• Employees (All Staff & Faculty) Login issues - Portal/Moodle/D2L/Gmail
• My login works in student portal but not in one of the LMS site? - New/Current Student
• LinkedIn Learning

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Contact Us 11

• Payment Related questions/concerns - Students
• Contact IT Service Desk
• For Course Registration issue
• Deadlines - Academic Calendar
• For Brightspace issue

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New Student Onboarding 10

• Student Frequently Asked Questions
• New students - Brightspace Login issue
• AlgomaU (Google) link not opening
• Student Handout
• Student Online Checklists

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New Staff/Faculty Onboarding 6

• Timesheet Employees Documentation
• New Employee IT Checklists
• Staff and Faculty FAQ
• AVAYA Cloud Install
• FortiToken Mobile App

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E-Learning 8

• CanvasTraining_Students
• CanvasTraining_Teachers
• SharePoint Training
• D2L / Brightspace Orientation
• Moodle Orientation Video

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Audio Visual (AV) 7

• Google Meet
• Teleconference
• Teleconference - EW205
• Technology Available by Room on Campus
• Google Meet audio issue while sharing a video

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Supervisors/Admins how to 2

• Timesheet Admin Documentation
• Citrix Workspace (Blackbaud Raiser's Edge NXT)

Account / Device Security 5

• Phishing Email Protocol
• Setting Up G Suite - 2-Step Verification
• Setting Up G Suite - 2-Step Verification (w/ no Cell Phone)
• G Suite 2-Step Verification - USB Security Key Setup
• G Suite 2-Step Verification - USB Security Key Login

GSuite 12

• Google Calendar Sharing
• Remote Access via Chrome Browser Extension
• Create Personal Group in Gmail
• Download Gmail App on an Android phone
• Setting Google Drive Permissions

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Online PO system 3

• PO in BeanWorks
• PO in Beanworks - Video
• Quick Guide- Employee Reimbursements

Others 11

• T4, ADP, Pay Stub - For employees
• How to use the printer on campus?
• Printer Troubleshooting
• Campus Map SSM
• Door Access Control

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Printing 5

• Printing on Mac (EveryonePrint driver print)
• Mac Keychain (printing)
• Mac printer setup (keychain style)
• Printing from any Device on Campus
• Print Pin (Equitrac)