Q1. Can I submit an IT ticket without logging in?
Ans: Yes. Here is a link to help: IT Service Desk
Q2. Can I create a ticket from the employees portal?
Ans: Yes. Go to employees.algomau.ca and select service desk under Resources tab. It will take you to our IT support Portal.
Q3. How can I change my password?
Ans: You can change your password from Password Reset Portal
Q4. I forgot my password or my password expired, can I still reset it on my own?
Ans: Yes, only if you have set security question in Password Reset Portal before it expired or you forgot it.
Q5. What if I have not set security question in Password reset Portal?
Ans: Please create a ticket by reporting an Incident at IT Service Desk
Q6. What is my account for and where do I get it?
Ans: An AlgomaU account will provide you with an AlgomaU email address, allow you to log into the campus computer labs and classrooms, and give you access to our Course Management System (LMS sites). You will be provided with your new account details via email. Your password is your key to privacy and security, so don’t share it with anyone, and always remember to log off campus computers when finished! Below is a checklists to help: New Employee IT Checklists
Q7. Where should I save my files?
Ans: All files should be saved in your Google Drive. With AlgomaU account you get free unlimited storage in the google drive.
Q8. How do I check my Email?
Ans: As we switched to Google, all emails are in the Gmail which you can access from anywhere, anytime with any device 24/7 as long as your device is connected to the Internet.
Q9. How do I check my class lists?
Ans: Please go to employees.algomau.ca and select the class lists option under tools tab. If you are missing that option then feel free to reach us by reporting an Incident at IT Service Desk
Q9. What are distribution lists?
Ans: As an employee you will be part of several distribution lists, such as faculty@algomau.ca, or staff@algomau.ca. Your management officer of the Dean’s office will let us know what distribution lists you should belong to. Feel free to reach us by reporting an Incident at IT Service Desk if you are missing any.
Q10. How do I access my email?
Ans: You may access your email from any web browser (we highly recommend Chrome) by going to employees.algomau.ca and click Gmail under Links Tab. Here is a link to help for login credentials: Username/Email id issue
Or you can use the Gmail app in your phone to add the account. Here is a link to help: Download Gmail App on an Android Phone
Q11. How do I print/scan/copy on campus?
Ans: Below are the links to assist you with printing on campus:
How to use the printer on campus?
Printing from any Device on Campus
Q12. How do I obtain training on classroom equipment?
Ans: We provide regular training sessions to all faculty on our classroom technologies, however if you have missed that arrange one-on-one training by submitting request through IT Service Desk
Q13. What is available in the classroom technology wise?
Ans: Here is a link to help: Technology Available by Room on Campus
Q14. How would I know what software are available to me?
Ans: Simply create a service request at IT Service Desk and we will review your request and will let you know if we have a purchased license for that particular software and will reach our to your supervisor or head of the department for approval. As everything comes out of the department budget. But everything will be depend on:
a. If the University have the license and if not whether they will consider buying it.
b. If we already have the software, whether your department has as license that can be reused. If not, then whether the depend is willing to spend money on this software.
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